Lyro

Lyro is an AI customer service agent developed by Tidio to automate customer conversations while maintaining natural and accurate responses. It learns from a company’s help center, FAQs, and support content to answer customer questions without requiring predefined scripts. Lyro can resolve common support requests, provide product information, track orders, and transfer complex conversations to human agents when needed. It works across live chat and other supported communication channels, helping businesses deliver faster customer service around the clock. By handling repetitive inquiries automatically, Lyro reduces support workload, shortens response times, and allows customer service teams to focus on more complex issues.