Velvet

Velvet is an AI-powered knowledge management platform that helps software companies improve customer support using their existing documentation. It connects product docs, help centers, and internal knowledge to create accurate AI-generated answers for customers and support teams. Instead of manually maintaining large knowledge bases, Velvet continuously indexes documentation and makes information easy to search through AI-powered chat and semantic search. Support agents receive faster responses, while customers can find reliable answers through self-service. The platform integrates with existing documentation workflows, making it useful for SaaS businesses that want to reduce support tickets, improve response accuracy, and keep product knowledge synchronized as documentation evolves.