Hoop

Hoop is an AI customer support platform designed specifically for ecommerce businesses. It works inside a company’s existing helpdesk and uses information from Shopify to understand customer questions and resolve support tickets. The system is designed to learn a brand’s voice and use real store data when responding, rather than relying only on generic chatbot knowledge. This can help ecommerce teams automate repetitive questions while keeping human agents available for cases that require judgment or personal attention. Hoop is intended to scale from smaller stores handling a handful of tickets each day to larger ecommerce operations processing thousands. Its core value is connecting AI support directly to the information needed to answer order and product-related customer questions.