Hiver

Hiver is an omnichannel customer-service platform that brings email, chat, Slack, voice, help-center content, and customer portals into a unified support workflow. Its Gmail-native helpdesk remains a core offering, while Hiver also provides a broader omnichannel platform for teams that need more communication channels. Hiver AI includes AI agents, an AI copilot, AI insights, AI-powered help-center capabilities, and quality-assurance features. Teams can use the platform for shared inboxes, ticketing, automation, customer analytics, and support operations. It is designed for customer-support, finance, IT, and HR teams that need to manage high volumes of requests while keeping conversation context accessible to agents.