Answer HQ

Answer HQ is an AI-powered customer support platform designed to automate repetitive customer questions using a business’s own website content, documents, and support knowledge. The platform creates a secure Knowledge Vault from imported website pages and uploaded files, allowing an AI assistant to provide instant answers through a website chat widget. It also supports a public help center, where businesses can create and host unlimited support articles that can simultaneously power the AI assistant.

A notable feature is Quick Citations, which shows customers the specific webpage or document supporting an answer. This helps users verify information instead of relying on unsupported AI responses. Answer HQ also includes Insights for identifying frequently asked questions, knowledge gaps, complaints, and customer topics. Higher-tier plans add Autopilot, Slack functionality, API and MCP access, and connectors for Zendesk, Shopify, and Cal.com. These integrations allow the assistant to create support tickets, check order information, and book appointments. The platform is aimed particularly at startups, small businesses, and growing companies that want to reduce repetitive support work without building a complex support infrastructure.